Frequently Asked Questions
Everything you need to know about shopping with VOCLA.
How long does shipping take?
We offer several shipping options. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days. International delivery times vary by destination.
What is your return policy?
We accept returns within 30 days of receipt, provided the items are unworn, in their original packaging, and with all tags attached. Please note that for hygiene reasons, some underwear and swimwear items may have specific restrictions.
How do I know which size to order?
Each product page includes a detailed size guide. Since we curate brands from around the world, we recommend checking the specific measurements for each brand to ensure the perfect fit.
Are your products authentic?
Yes, VOCLA is an authorized retailer for every brand we carry. All products are 100% authentic and sourced directly from the manufacturers.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.