Returns & Exchanges

At VOCLA, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, underwear must be returned unopened with all tags and seals intact.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original designer packaging, ensuring all labels are attached and the products are in a resalable condition.

• 3.
  Ship the Items

  Print your generated return label and drop off the package at your nearest authorized courier point, keeping your tracking receipt for reference.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or dispatch your exchange within 5-7 business days.